General Terms of Use. Unwind UK Complementary Healthcare trading as 'Complementary Natural ' does not store any credit or debit card details electronically or on paper. once your order is processed all card details are destroyed. The 'Company' means Unwind UK Complementary Healthcare trading as 'Complementary Natural' AND 'Unwind UK'. The 'Purchaser' means the person whose order is accepted by the Company. The 'Recipient' means the person who receives goods provided by the Company and purchased through the 'Purchaser'. When an order is placed the 'Purchaser' is deemed to have agreed to and is bound by the terms and conditions herein described by the 'Company'. A contract of sale is deemed to exist as soon as the 'Company' despatches an e-mail to the 'Purchaser' confirming that the 'Company' has received the 'Purchaser's' order, regardless of whether the 'Purchaser' receives the confirmation e-mail or not. General Conditions Whilst we endeavour to ensure that all details (including prices) are correct we cannot be held responsible for their accuracy. Please ensure that you have checked all product details as information and pricing is subject to change. The information contained on this site is provided as a guide only. Every effort is made to ensure the information is correct and up-to-date. Unwind UK Complementary Healthcare trading as 'Complementary Natural' accept no responsibility or liability in respect of any omission or error in the information. We reserve the right to cancel your order at any time and for any reason.

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Pricing & Availability All prices are in British Pound Sterling. Purchase can be made in most currencies through out the world using our paypal account. Euro and US $ also accepted. Goods advertised on this site are subject to change without notice due to the fluctuations in market prices which are beyond our control. International orders As we supply without borders within the EU does not required additional paperwork, outside the EU we have a small amount of extra papaerwork to stop your order being delayed at you end. A small addtional charge is levied ,dependant upon size of order, we will notify you of this before processing your order.

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Delivery Policy Goods are packed and dispatched by Royal mail within two days of receipt. Where possible by first class post, if the order is under 1kg total weight. Should your order exceed that it will be sent by parcel force or a carrier we deemed suitable for the size of package.The postage cost will be calculated by weight, If you required urgent orders please email us also. An email will be sent once the weight as been calculated, this cost will be notified at that time,for most small orders this will be the minimum postage cost , it is yor responsibilty to notify us NOT to procede within 24 hours of receipt, otherwise we will deem this to be authority to process the delivery cost for your transaction from details supplied for UK mainland delivery, for other area's please contact us to arrange suitable carriers. The cost of this will be amended to your final purchase. We endeavour to keep all items in stock at all times and in sufficient quantities to satisfy customer demand, however there may be occasions where an item is temporarily out of stock. We will contact you immediately should this happen and offer you the choice of cancelling the item or placing the item on a back order. Should we become tempoarily out of stock, we will endovour to fullfill your order with 7 days. if we are unable to do this due to external factors, we will let you know and give you other option to change your order or recieve refunds on said part. Should you wish to contact us regarding issues with your order please call our customer services on +44(0)1506 400000. Our hours of opening for enquires Monday -Saturday 9am- 12.15pm and 6-8pm. GMT PLEASE NOTE THE 0845 ORDER NUMBER   currently has a problem with it please ring customer services number above.

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Financial Policy. We only use your information upon purchase for the transaction in progress this is completed through Paypal's Secure payment system. Once your order is completed all you finacial details are destroyed,in acordance with statutory regulation. Returns Policy Occasionally we realise that you may want to return an item to us, which is why under our no quibbles guarantee, if you are unhappy with your purchase you can return it to us in it's 'original condition' within 7 days from the date you received the item. Goods may be returned for a full refund of the purchase price within 7 days of delivery to you. This may only be done by first contacting us, by telephone or e-mail, requesting a returns authorisation reference. Goods will not be accepted for return without a returns authorisation reference. Goods will not be accepted for return if they have been used unless faulty.This does not affect your statutory consumer rights. If you change your mind and wish to cancel your order, goods may be returned within the 7 days cooling off period. You will be required to cover the cost of return post. Ensure that you retain proof of postage for items being returned. Once recieve we will check there condtionand if demeed unused we will offer a full refund of the purchased item less postage. Please note that all returns are subject to our Terms and Conditions, but these do not affect your statutory rights. If you are returning an item because of an error on our part we are happy to refund all delivery charges incurred. Goods must be returned to us in saleable condition within 7 days. We guarantee to replace goods that have arrived damaged.Please keep ALL packing as this will be required for insuance purposes. If these are not kept we maynot be able to offer a replacement oor refund. Please check your order carefully upon receipt and report any damages within a 3 day period.

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Complaints If you have a complaint about our products or services, please contact us. We will listen to your comments sympathetically and endeavour to resolve the issue in a satisfactory manner. We want you to tell us the problem so that we can put it right and improve our service to you. Your statutory rights are not affected in any way Whatever the problem please contact Kevin at enquiries@complementarynatural.co.uk giving as full an account or your complaint as possible. We can be contacted by phone for these issues at customer service on 01506 400000. We will endeavour to respond to your complaint in the shortest possible time, and always endevour to complete it within 7 days. Complementary Natural is a Scottish register buisness and thereby in governed by the laws of Scotland in all instaces. Please also ensure you read the Privacy statement as both form parts of your condtions of contract.Please also read our Terms of use as these both form parts of terms of your contact of sale.